Privacy Policy & Refund Policy
LabZone Hospital & Hormone Center is committed to protecting patient privacy, maintaining data security, and ensuring transparent service-related policies. This page includes both our Privacy Policy and Refund Policy in one place for your convenience.
Information collected through our website, online forms, appointment requests, report information services, phone calls, and direct patient services may be used to improve care, maintain communication, and support necessary administrative processes.
Please review the sections below carefully. By using this website, you agree to the terms outlined in these policies.
1. What information we collect
We may collect the following types of information:
- Patient name, mobile number, and email address
- Appointment-related information
- Diagnostic or report-related request details
- Information submitted through contact forms
- Basic technical and website usage data
2. How we use information
Collected information may be used for:
- Appointment confirmation and follow-up communication
- Providing relevant service information to patients
- Processing diagnostic and report-related requests
- Customer support and administrative communication
- Improving website usability and service quality
3. Patient data confidentiality
LabZone Hospital treats patient information with care and confidentiality. Personal medical or service-related information is not disclosed to unauthorized third parties unless required by law, necessary for safety, or essential for approved medical or administrative processes.
4. Sharing information with third parties
We do not generally sell personal information. In limited cases, information may be shared for healthcare coordination, technical support, legal compliance, or authorized service delivery purposes.
5. Cookies and website usage data
We may use cookies or basic analytics tools to improve website performance and user experience. This helps us understand general visitor behavior, page usability, and site performance.
6. Data security
We take reasonable technical and administrative measures to protect personal data from unauthorized access, misuse, alteration, or loss. However, no internet-based transmission can be guaranteed to be completely risk-free.
7. User rights
Where applicable, users may:
- Request information about their stored data
- Request correction of inaccurate information
- Update communication preferences where relevant
8. Refund Policy
Refund eligibility for services, diagnostic tests, consultations, or advance bookings at LabZone Hospital & Hormone Center may depend on the type of service, booking status, and administrative verification.
- Completed services may generally be non-refundable
- Incorrect payments, duplicate payments, or approved cancellations may be reviewed for refund eligibility
- Advance appointments or payments may follow different refund conditions depending on cancellation timing
- Refund processing may require several working days after approval
Patients may be asked to provide payment proof, patient details, and transaction information when submitting a refund request.
9. Third-party links
Our website may contain links to external websites or services. We are not responsible for the privacy practices of those third-party platforms, and users should review their respective policies before using them.
10. Policy updates
We may update this Privacy Policy and Refund Policy when necessary. Any revised version will be posted on this page.
11. Contact us
If you have any questions regarding these policies, please visit our Contact Page, Appointment Page, or Report Information Page.
Common Privacy Policy Questions
Here are a few common questions about LabZone Hospital Privacy Policy and how personal information is handled.
LabZone Hospital may collect basic information such as name, phone number, email address, message details, and appointment-related information when users contact the hospital through the website or communication channels.
Personal information may be used for appointment coordination, patient support, report-related communication, website assistance, and service improvement.
Yes. LabZone Hospital follows reasonable technical and administrative practices to help protect personal information from unauthorized access or misuse.
Personal information is not shared unnecessarily. Limited use or sharing may happen only where needed for legal compliance, technical support, hospital operations, or service delivery.
You can contact LabZone Hospital through the Contact Us page for any questions related to privacy, personal information, or website communication.