Privacy Policy | LabZone Hospital & Hormone Center

Personal Information Protection and Data Collection

LabZone Hospital may collect information that is necessary for appointment booking, patient support, diagnostic communication, report assistance, and service-related communication.

Patient Information Security Details

• Patient name, phone number, and email address
• Appointment-related information
• Doctor, department, or healthcare service preference
• Diagnostic test or report-related request information
• Information submitted through website contact forms
• Communication records through phone, WhatsApp, email, or website forms
• Basic technical and website usage information

Healthcare Privacy Policy for Information Use

Collected information may be used only for relevant healthcare communication, appointment coordination, patient support, administrative work, and service improvement.

Medical Data Protection in Patient Support

• Appointment booking, confirmation, and follow-up
• Patient support and service coordination
• Diagnostic test and report-related assistance
• Communication about doctors, departments, and healthcare services
• Administrative and hospital operation purposes
• Website improvement and service quality enhancement

Patient Privacy Policy and Confidentiality

LabZone Hospital & Hormone Center treats patient information with care and confidentiality. Personal information is not disclosed to unauthorized parties unless required by law, necessary for patient safety, healthcare coordination, or approved administrative processes.

Patient Information Security Practice

Medical and service-related communication is handled carefully. Patients should avoid sharing sensitive medical information through public comments or unsecured third-party channels.

Data Privacy and Third-Party Sharing Policy

LabZone Hospital does not sell personal information. Information may be shared only when necessary for healthcare services, technical support, legal compliance, authorized service delivery, patient support, or hospital operations.

Limited Sharing Under Hospital Privacy Policy

When required, information may be shared with relevant internal departments, authorized staff, diagnostic support teams, or service providers involved in patient support and hospital operations.

Data Privacy for Website Usage Information

LabZone Hospital may use cookies, analytics tools, and related technologies to improve website performance, user experience, accessibility, and service quality.

Personal Information Protection on the Website

These tools help us understand general website usage patterns such as page visits, device type, browser performance, and navigation behavior. This information is used to improve the website experience.

Patient Information Security and Data Protection

LabZone Hospital implements reasonable technical and administrative safeguards to help protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Medical Data Protection Limitation

No internet-based system can guarantee complete security. Users should also take care when sharing personal or medical information online.

Personal Information Retention Policy

Personal information may be retained only for as long as reasonably necessary to provide healthcare services, maintain records, comply with legal obligations, and support hospital operations.

Healthcare Privacy Policy for Record Retention

Retention duration may vary depending on service type, legal requirements, diagnostic records, administrative needs, and hospital policy.

Personal Information Protection Rights

Where applicable, users may contact LabZone Hospital to request support regarding personal information, appointment communication, report communication, or service-related records.

Patient Privacy Policy Update Requests

• Request information about stored personal data where applicable
• Request correction of inaccurate information
• Request updates to communication preferences
• Request assistance regarding appointment or report-related communication

Refund Policy for LabZone Hospital Services

Refund eligibility for services, consultations, diagnostic tests, or advance bookings may depend on the service type, booking status, cancellation timing, payment method, and administrative review.

Refund Eligibility Conditions

• Completed consultations, diagnostic tests, and services may not be eligible for refund unless approved through administrative review
• Duplicate payments or incorrect payments may be reviewed for refund eligibility
• Approved appointment cancellations may be eligible for refund depending on applicable conditions
• Refund processing may require several working days after approval

Refund Request Requirements

Patients may be required to provide payment proof, patient information, appointment details, and transaction information when requesting a refund.

Third-Party Links and Data Privacy

The LabZone Hospital website may contain links to third-party websites and services. We are not responsible for their privacy practices, content, or policies.

External Website Privacy Policy Responsibility

Users should review the privacy policies and terms of external websites independently before submitting personal information.

Privacy Policy Updates

LabZone Hospital may revise this Privacy Policy from time to time. Updated versions will be published on this page with the latest update date.

LabZone Hospital Privacy Policy Review

Users are encouraged to review this page periodically to stay informed about privacy, data protection, medical data protection, and service-related policy updates.

Contact LabZone Hospital About Privacy Policy

If you have questions regarding privacy, personal information, refunds, website use, appointments, report-related communication, or patient information security, please contact LabZone Hospital & Hormone Center.

LabZone Hospital Privacy Policy Contact Information

• Phone: +8801714789081
• Email: [email protected]
• Address: Diabetic Hospital Road, Sabalia, Tangail Sadar, Tangail-1900, Bangladesh